Shipping policy
Last updated: September 17, 2026
This Shipping Policy explains how Grove Vault processes and delivers orders placed through getgrovevault.com.
Order Processing
Most Grove Vault orders are processed and prepared for shipment within 1-2 business day. Orders placed on weekends, holidays, or during unusually high-volume periods may require additional processing time.
Delivery Estimates
Delivery times depend on the destination, shipping method, carrier, and current fulfillment location. 7-10 business days is an approx duration.
Shipping Costs
Available shipping options and any applicable shipping charges are displayed at checkout before payment. Promotional free shipping offers apply only when the order meets the stated conditions. Current promotions may change from time to time.
Tracking
When tracking is available, we will email the tracking information to the email address used at checkout after the order ships. Carrier systems can take 24 to 48 hours to display the first tracking update.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address. If you notice an error, contact info@getgrovevault.com immediately. We will try to update the address before shipment, but changes are not guaranteed once the order has entered processing.
If a package is returned to sender because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be resent.
Lost, Missing, or Stalled Packages
If tracking has not updated for several business days or you believe your package is lost, contact info@getgrovevault.com. We may ask you to confirm your shipping address or allow the carrier time to complete an investigation before issuing a replacement or other resolution.
Packages Marked Delivered
If tracking shows a package as delivered but you cannot locate it, first check around the delivery location and with household members, neighbors, building staff, or the carrier. If the package is still missing, contact us and we will help review the available options.
Delays Outside Our Control
Carrier delays, weather, customs processing, peak-season volume, labor disruptions, natural events, and other circumstances outside our reasonable control can affect delivery. We will assist where we can, but delivery estimates may change.
Contact
For shipping questions, contact Grove Vault at info@getgrovevault.com.