Refund policy
Last updated: September 17, 2026
At Grove Vault, we want you to feel confident ordering and trying your purchase. We offer a 90-day money-back guarantee on eligible products. If your order is not right for you, contact us at info@getgrovevault.com within 90 days of delivery.
90-Day Money-Back Guarantee
You may request a return within 90 days from the date your order is marked delivered. To be eligible, the item must be clean, undamaged, and in a condition suitable for return. A brief try-on for fit is allowed. Items showing excessive wear, damage, stains, strong odors, pet hair, or signs of misuse may be refused.
Because the Vault Tank is a close-fitting garment, we ask customers to try it on over clean skin or a clean undershirt and to keep the product clean until they are sure they want to keep it.
How to Start a Return
Email info@getgrovevault.com with:
- Your order number
- The email address used for the order
- The item and size you want to return
- A short reason for the return
If your return is approved, we will send you return instructions and the correct return address. Do not send a return to our business mailing address unless our support team specifically instructs you to do so. Items sent back without return authorization may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility. Original shipping charges, if any, are non-refundable. If we sent the wrong item or your product arrived defective, Grove Vault will provide an appropriate replacement or refund at no additional cost to you.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or card issuer.
Exchanges and Sizing
If you need a different size, contact info@getgrovevault.com before returning your item. We will provide the available exchange options based on your order and inventory. An exchange request does not extend the original 90-day return window.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 2 days of delivery and include clear photos of the item and packaging. We will review the issue and arrange a replacement or refund when appropriate.
Promotional Bundles and Free Items
If your order included a bundle discount, multi-buy offer, or free promotional item, any refund will be based on the amount actually paid and the terms of the promotion. If returning the qualifying items causes the order to no longer qualify for a free item or discount, the value of the unreturned promotional item or discount may be deducted from the refund.
Order Changes and Cancellations
We begin processing orders quickly. If you need to change or cancel an order, email info@getgrovevault.com within 24 hours of your purchase. We will do our best to help, but changes or cancellations are not guaranteed once an order has entered processing or shipment.
Contact
For return or refund questions, contact Grove Vault at info@getgrovevault.com.